At RightMD, we are committed to providing safe, reliable, and high-quality telemedicine services. Due to the nature of healthcare services and applicable medical regulations, our consultations and digital services are generally non-refundable once delivered. This ensures compliance with healthcare laws, protects patient confidentiality, and maintains the integrity of our service delivery.
Final Sale for Services
All teleconsultations, digital prescriptions, and related healthcare services are considered final once the session has been completed or the prescription has been issued. Refunds will not be issued for completed consultations, even if the treatment outcome does not meet personal expectations, as results may vary depending on medical conditions and adherence to prescribed care.
Regulatory Compliance
Our no-refund policy aligns with medical practice guidelines and patient safety standards. This policy is in place to protect both patients and practitioners, ensuring that confidential medical advice and treatment plans remain secure and uncompromised.
How to Request a Review
Any refund or service-related concern must be reported to support@rightmdhealth.com within 24 hours of the scheduled consultation. Please provide your order/appointment ID, date of service, and a brief explanation of the issue. Our support team will investigate the matter and respond within 3–5 business days.
Acknowledgement
By booking a teleconsultation or using our platform, you confirm that you have read, understood, and agree to this Refund and Cancellation Policy.
For any questions, please contact us at support@rightmdhealth.com
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